The easiest way to cancel your booking is through the same channel you had originally placed your reservation:
- For example, if you have booked through booking.com, please go ahead and cancel your current booking through your account in booking.com. Unfortunately we are not allowed to cancel any bookings through this channel manually.
- On the other hand, if you placed your booking directly with us, e.g. via phone, mail or our website, we would be more than happy to assist you with the cancellation personally by phone.
- Please be aware of the rate you have booked. A free cancellation is not always possible. The flexible rate can be cancelled for free until two days before the arrival. If you have booked a non refundable rate the free cancellation is not possible.